Symptom Checker

The Symptom Checker is a service provided on the basis of an artificial intelligence-based tool that assesses the symptoms entered and gives you recommendations on how to act, depending on the urgency and severity of the situation

Describe your symptoms

Fill in the questionnaire

Get a recommendation and if necessary schedule a video consultation.

Who can use the service?

As a Movistar Salud user, you can use the service free of charge.

How does it work?

By following a few simple steps the Symptom Checker will allow you to get guidance on your symptoms.

1Answer the questions we ask you.
Based on your symptoms, we will be able to give you an orientation.
2Talk to a doctor.
If you have any doubts, a doctor can advise you.
3Get answers to your medical questions

You can ask our doctors any questions about your health from the comfort of your own home.

This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services.
What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.

Explain your symptoms and get guidance on the next steps to take.
This is not an emergency service and the following are examples of situations that we cannot treat. If you feel very ill, we recommend that you contact your local emergency department.
If you have thoughts of suicide or self-harm, please contact your local emergency services for immediate response and help.

Access the service

Describe your symptoms

Fill in the questionnaire

Get a recommendation and if necessary schedule a video consultation.

You can ask our doctors any questions about your health from the comfort of your own home.

Explain your symptoms and get guidance on the next steps to take.
This is not an emergency service and the following are examples of situations that we cannot treat. If you feel very ill, we recommend that you contact your local emergency department.
If you have thoughts of suicide or self-harm, please contact your local emergency services for immediate response and help.

Access the service